Insurance Follow-up: A follow-up phone call is placed to the insurance companies if a respponse is not
received withing sixty days of a filed claim. Claims are then resubmitted if needed or the claim is corrected
over the phone if possible for reprocessing.

Patient Follow-up: Patients not responding to our monthly statements are sent delinquent notices. We will
establish payment terms witht the patient that is customized to your practice. Patients not responding to our
delinquents notices are turned to a collection agency of your choice or handled to your discretion.

Receive Payments: We may recieve your payments several different ways. We can use one of our post office
boxes and deposit your money, you can receive your payments and send us copies, or you may wish to use a lock
box through your bank so your payments are directly deposited and the bank sends us copies. Your payments
are posted in a timely manner and credited to the proper patient's account and correct physician.

Telephone Communications: Our telephone number is on all patient statements and insurance claim forms.
All phone calls concerning billing questions should be directed to our office.

Management Reports: We provide you with daily and monthly reports pertaining to your charges, receipts,
adjustments, and accounts receivable balance. We have many reports we can provide to you in order for you to
monitor the management of your accounts receivable.

Refunds: MBA prepares refund requests and remits them to the proper person. MBA receives the refund or a
copy and posts it to the appropriate account. If MBA receives the original, the check is mailed to the proper recipient.

Updates: Upon receivning the new years ICD-9 and CPT coding books, MBA reviews your codes that are in
your database. Any codes that are new, revised, or dleted will be updated in your database. MBA will inform
you of any necessary changes on your charge tickets.